Services that support your digital strategy and project delivery needs.

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Services.

I offer services and processes based on the needs of your organisation where I can provide advice, run or manage activity. These can be categorised into 4 key areas.

[1] Solving problems.

Applying experience, understanding and strategic thinking to define digital projects.

You may have an organisational need or demand that you know requires a digital solution. You’re just not sure how to go about it, what the best approach is or simply don’t have capacity to drive the project forward. I can help by utilising experience, research, best practice, creativity and technical innovation to give clear and tangible options for addressing the challenge.

[2] Realising ideas.

Turning your idea for a digital product, service or campaign into a reality.

Whether you have a germ of an idea or a fully fledged plan to create a digital product or service, I can provide rationale, help you understand options, model commercials, articulate, build and lead the vision into a realistic scope of work, identify and manage best fit vendors or manage the project. I can be your independent and internal project or product champion.

[3] Maximising possibilities.

Helping you evolve and fine tune the effectiveness of your digital assets.

You’ll have an established or functioning product, system or process that may need evaluating, enhancing or optimising to ensure continued success. I can help by understanding KPIs and identifying opportunities for delivering performance gains and put a clear implementation roadmap in place.

[4] Building capability.

Structuring in-house high performing digital teams to meet your organisational needs.

If you’re looking at building, promoting or managing a digital product and want your own team. I can offer support in identifying the right skill sets, roles and workflows. From basic advice to skills mapping and role descriptions, even helping you recruit, I can help equip your organisation with an optimised digital function, effectively and efficiently.

Detailed service elements.

Discovery

  • Problem space understanding

  • Horizon scanning

  • Requirements capture

  • Business case assessment

  • Brief formulation

  • Stakeholder engagement

Research & analysis

  • User research & use cases

  • Persona development

  • Competitor & market analysis

  • Technology assessments

  • Commercial analysis

  • Feasibility assessments

Evaluation & ideation

  • Campaign & engagement ideas

  • Functional & creative strategies

  • Contextual positioning

  • Technology option reports

  • Vision building & goal setting

  • Revenue & cost modelling

Planning & scoping

  • Technical & functional specifications

  • Road mapping and prioritisation

  • Project scope documentation

  • User journeys & wire framing

  • Prototyping

  • Cost & effort estimations

Design & delivery

  • RFP management

  • Vendor / partner management

  • Project management and direction

  • Product ownership

  • Team capability & resource structuring

  • Time, cost & quality control

Managing & optimising

  • Activation & launch campaigns

  • Performance monitoring

  • KPI reporting

  • Service & support agreements

  • Team management

  • Ongoing development roadmap

Business impact areas.

Productivity, efficiency and process improvement, measurement, transparency and awareness, thought leadership, revenue generation, customer loyalty, acquisition and employee engagement.

Sector experience.

Healthcare, Energy, Renewables, CPG, FMCG, Telco, Manufacturing, Automotive, Financial Services, Facilities, Technology, Consulting, Resourcing, Publishing and Education.

Solution vocabulary.

Websites and Apps, E-comm, System & Services, SaaS, IoT, AI / ML, Dashboards & Data, Data visualisations, Interactive displays, Immersive (VR / XR), Social campaign assets and Video.

“Jake is creative, innovative and a strategic thinker. He's a great presenter and really engages his audience, especially when he talks about data visualisation and digital transformation.”

—Emma Gooderham.

Can I help?

Tell me about the project and ask me any questions.