Services that support your digital strategy and project delivery needs.
Services.
I offer services and processes based on the needs of your organisation where I can provide advice, run or manage activity. These can be categorised into 4 key areas.
[1] Solving problems.
Applying experience, understanding and strategic thinking to define digital projects.
You may have an organisational need or demand that you know requires a digital solution. You’re just not sure how to go about it, what the best approach is or simply don’t have capacity to drive the project forward. I can help by utilising experience, research, best practice, creativity and technical innovation to give clear and tangible options for addressing the challenge.
[2] Realising ideas.
Turning your idea for a digital product, service or campaign into a reality.
Whether you have a germ of an idea or a fully fledged plan to create a digital product or service, I can provide rationale, help you understand options, model commercials, articulate, build and lead the vision into a realistic scope of work, identify and manage best fit vendors or manage the project. I can be your independent and internal project or product champion.
[3] Maximising possibilities.
Helping you evolve and fine tune the effectiveness of your digital assets.
You’ll have an established or functioning product, system or process that may need evaluating, enhancing or optimising to ensure continued success. I can help by understanding KPIs and identifying opportunities for delivering performance gains and put a clear implementation roadmap in place.
[4] Building capability.
Structuring in-house high performing digital teams to meet your organisational needs.
If you’re looking at building, promoting or managing a digital product and want your own team. I can offer support in identifying the right skill sets, roles and workflows. From basic advice to skills mapping and role descriptions, even helping you recruit, I can help equip your organisation with an optimised digital function, effectively and efficiently.
Detailed service elements.
Discovery
Problem space understanding
Horizon scanning
Requirements capture
Business case assessment
Brief formulation
Stakeholder engagement
Research & analysis
User research & use cases
Persona development
Competitor & market analysis
Technology assessments
Commercial analysis
Feasibility assessments
Evaluation & ideation
Campaign & engagement ideas
Functional & creative strategies
Contextual positioning
Technology option reports
Vision building & goal setting
Revenue & cost modelling
Planning & scoping
Technical & functional specifications
Road mapping and prioritisation
Project scope documentation
User journeys & wire framing
Prototyping
Cost & effort estimations
Design & delivery
RFP management
Vendor / partner management
Project management and direction
Product ownership
Team capability & resource structuring
Time, cost & quality control
Managing & optimising
Activation & launch campaigns
Performance monitoring
KPI reporting
Service & support agreements
Team management
Ongoing development roadmap
Business impact areas.
Productivity, efficiency and process improvement, measurement, transparency and awareness, thought leadership, revenue generation, customer loyalty, acquisition and employee engagement.
Sector experience.
Healthcare, Energy, Renewables, CPG, FMCG, Telco, Manufacturing, Automotive, Financial Services, Facilities, Technology, Consulting, Resourcing, Publishing and Education.
Solution vocabulary.
Websites and Apps, E-comm, System & Services, SaaS, IoT, AI / ML, Dashboards & Data, Data visualisations, Interactive displays, Immersive (VR / XR), Social campaign assets and Video.
“Jake is creative, innovative and a strategic thinker. He's a great presenter and really engages his audience, especially when he talks about data visualisation and digital transformation.”
—Emma Gooderham.
Can I help?
Tell me about the project and ask me any questions.